From Transactions to Trust: A Financial Services Podcast
From Transactions to Trust is CGI’s financial services podcast aimed at leaders in banking, capital markets and insurance. It explores AI, digital transformation, operational resilience, regulatory technology and measurable ROI. Episodes feature CGI experts and industry practitioners discussing legacy system modernization, customer journeys and trust. The show also looks ahead to emerging technologies such as agentic AI and quantum computing, with a focus on practical executive-level insights.
Episodes
Stablecoins and cross-border payments: What banks need to know
What will digital assets, stablecoins and tokenized money mean for the future of payments and banking?In Part 2 of this two-part series, Andy Schmidt, CGI’s Global Industry Lead for Banking, speaks with Sean Devaney, CGI’s Payments Market Strategy Lead, about how financial institutions can prepare for changing payment models.They explore the practical differences between stablecoins, tokenized dep
AI and the future of claims: From efficiency to customer value
Claims are supposed to be the moment of truth in insurance, yet they still feel reactive: slow first notice of loss, fragmented handoffs, and a payout-first mindset that leaves customers frustrated. We sit down with Guillaume Brassat, a leader in our AI and technology practice in Canada, to talk about what changes when we stop treating AI as a bolt-on tool and start using it to redesign claims end
AI, Real-Time Payments & Open Banking: What Banks Need to Know
Payments are no longer just a utility—they’re becoming a strategic growth engine for banks.In this episode of From Transactions to Trust, CGI’s Andy Schmidt speaks with payments expert Sean Devaney about how AI, real-time payments, ISO 20022 and open banking are changing banking.They explore:How banks can use AI to improve fraud detection, exception handling and payment investigationsWhy ISO 20022
Stablecoins and tokenized deposits: Rethinking the future of trusted money movement
Stablecoins and tokenized deposits are reshaping the conversation around the future of money movement, but what does real-world adoption actually look like for banks, businesses and regulators?In this episode of From Transactions to Trust, Andy Schmidt, CGI’s Global Industry Lead for Banking, speaks with David Hooper, lead of CGI’s Canadian Open Banking and Payments Center of Excellence, about the
The race to real-time: Redesigning the banking customer journey
Banks are racing to deliver real-time, frictionless customer experiences. But true banking transformation requires more than adding digital tools or AI.In this episode of CGI’s Transactions to Trust podcast, Andy Schmidt and Satu Kiiski explore how banks can redesign end-to-end customer journeys to meet rising expectations for instant, seamless financial services.They discuss open banking, embedde
Responsible AI in insurance: Trust, accountability and resilience in a changing landscape
Responsible AI in insurance: Trust, accountability and resilience in a changing landscapeEarly AI adoption in the insurance industry focused on efficiency, automation and cost reduction. But as AI becomes more deeply embedded in decision-making, from claims processing to customer engagement, the conversation is shifting. Speed alone is no longer the differentiator. Trust is.In this episode of From
The agentic bank: Why AI is shifting the conversation from efficiency to accountability
In this episode of CGI's "From Transactions to Trust," we move beyond the hype of AI in banking to discuss what really matters: accountability and revenue. While AI has long been seen as a tool for efficiency, the rise of "agentic AI" is changing the game. These intelligent, semi-autonomous systems are not just optimizing processes—they are making decisions, generating rev
The intelligent insurer: Moving beyond legacy constraints with AI-driven modernization
We unpack why AI value in insurance stalls when organisations treat legacy as a technology problem instead of a foundation problem across data, process and mindset. We map a practical path from quick efficiency wins to intelligence-driven modernisation that actually changes decisions and operating models. • legacy as systems plus operating model plus mindset • avoiding the trap of layering AI over
The agentic bank: Moving AI from a tool to a revenue driver
Is your bank prepared for the next wave of AI? For years, artificial intelligence has delivered incremental gains, but a fundamental shift is now underway. With the rise of agentic AI, this technology is moving beyond simple assistance to become an autonomous actor capable of driving real business outcomes, transforming cost centers into revenue engines, and accelerating legacy modernization.In th
The Quantum leap: What financial institutions must do now to prepare
Are you ready for the quantum leap in finance? In this episode, host Maida Zahid and Curtis Nybo, Director of AI and Quantum at CGI, demystify quantum computing and its profound impact on financial services. Discover how this revolutionary technology will accelerate portfolio performance, enhance risk insight, and combat fraud. Learn about the urgent need for post-quantum cryptography to protect l
AI in insurance: Evolution or revolution?
We weigh evolution versus revolution for AI in insurance and lay out a practical path from pilots to platform. We share a four-lens framework, confront hype fatigue, and map how leaders turn efficiency into intelligence and scale with coherence.• AI framed into four practical lenses• survey signals on digital confidence and AI strategy gaps• point solutions versus operating model redesign• efficie
